Automate labels/tags
It’s easy to automate labels/tags in ServiceNow. Unfortunately, it doesn’t work when you use dot-walking.
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Translating text to a specific language: getMessageLang
When you need to translate text to a specific language, but the code is triggered by the system, you can use getMessageLang instead of getMessage.
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Notifications: out of the box spam
Did you know that if a user unsubscribes from the notification “Change assigned to my group”, it will cause all his colleagues to be spammed?
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Multilingual email notifications: Pre-populate translations
Multilingual email notifications integration with the translation framework misses one thing: Translations in the target language are not pre-populated. How can we fix that?
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Creating a custom HTML Task Description field
This is the apparently less wrong alternative to Changing the Task description into an HTML field. You create a new “u_html_description” field. You hide the out of the box “description” and you live happily ever after. Right? Not so fast! There will still be issues: Many customizations will still be required: Find and evaluate if
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Changing the Task description into an HTML field
I’m surprised ServiceNow still allows you to change the type for fields as the Task Description. They have limited a lot of cool stuff over the years, but they still allow this. Our users need to add some format and images to the description The requirements are always the same: People want/need to add some
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Add to Visual Task Board – Any record (List choice) (single-card)
This is the last in a series of articles where I explore the possibility of adding any record to a Visual Task Board from a form, from a list context menu, and a list choice. This last one will also involve a list choice, but in this case, we will add a single card for
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Add to Visual Task Board – Any record (List choice) (multi-card)
In previous articles, I explored the possibility of adding any record to a Visual Task Board from a form and from a list. Where do we go from here? What about selecting multiple records from a list and adding a card for each one of them? The idea We can use Personal tasks [vtb_task] as
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Add to Visual Task Board – Any record (List context)
In a previous article, I explored the possibility of adding any record to a Visual Task Board from a form. So the next obvious step is to try to do the same in the list view. Will it be possible to do that? (Spoiler alert: Yes!) The idea We can use Personal tasks [vtb_task] as
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Add to Visual Task Board – Any record (Form context)
I really like Kanban-style dashboards. In ServiceNow, we have Visual Task Boards. I really love them, but I don’t like the second word in their name: Task. Why only tasks? I want to be able to add any record in the system to a freeform board. For example, I might have a list of Scripts,
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