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Expand short description in Servicenow Visual Task Boards

Expand short description in Visual Task Boards

ServiceNow / Rubén Ferrero / 11th February 2023

Would you like to expand the short description in your Visual Task Boards? I’ll show you how!

Expand short description in Visual Task Boards Read More »

Utah Dependent question service catalog

New in Utah! Auto-populate variable based on a reference

ServiceNow / Rubén Ferrero / 5th February 2023

Define a relationship between two questions in Catalog Builder (for example, fields such as Requested for and Manager) without the need to script. The value of the dependent question is auto-populated when the value of the initial question is selected or changed.

New in Utah! Auto-populate variable based on a reference Read More »

Pin user in Visual Task Boards

ServiceNow / Rubén Ferrero / 4th February 2023

Do you want to pin your user at the top of VTBs, always in the same position and not waste a single second looking for it?

Pin user in Visual Task Boards Read More »

Visual task board: filter unassigned tasks

ServiceNow / Rubén Ferrero / 28th October 2022

A proof of concept to automate tags in a Visual Task Board to filter unassigned tasks.

Visual task board: filter unassigned tasks Read More »

Automate labels/tags

ServiceNow / Rubén Ferrero / 27th October 2022

It’s easy to automate labels/tags in ServiceNow. Unfortunately, it doesn’t work when you use dot-walking.

Automate labels/tags Read More »

Translating text to a specific language: getMessageLang

ServiceNow / Rubén Ferrero / 26th October 2022

When you need to translate text to a specific language, but the code is triggered by the system, you can use getMessageLang instead of getMessage.

Translating text to a specific language: getMessageLang Read More »

Notifications: out of the box spam

ServiceNow / Rubén Ferrero / 25th October 2022

Did you know that if a user unsubscribes from the notification “Change assigned to my group”, it will cause all his colleagues to be spammed?

Notifications: out of the box spam Read More »

Multilingual email notifications: Pre-populate translations

ServiceNow / Rubén Ferrero / 24th October 2022

Multilingual email notifications integration with the translation framework misses one thing: Translations in the target language are not pre-populated. How can we fix that?

Multilingual email notifications: Pre-populate translations Read More »

Creating a custom HTML Task Description field

ServiceNow / Rubén Ferrero / 23rd October 2022

This is the apparently less wrong alternative to Changing the Task description into an HTML field. You create a new “u_html_description” field. You hide the out of the box “description” and you live happily ever after. Right? Not so fast! There will still be issues: Many customizations will still be required: Find and evaluate if

Creating a custom HTML Task Description field Read More »

Changing the Task description into an HTML field

ServiceNow / Rubén Ferrero / 22nd October 2022

I’m surprised ServiceNow still allows you to change the type for fields as the Task Description. They have limited a lot of cool stuff over the years, but they still allow this. Our users need to add some format and images to the description The requirements are always the same: People want/need to add some

Changing the Task description into an HTML field Read More »

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