HTML variables displayed in Service Portal
Catalog HTML variables can be displayed in the Service Portal with a small change to the Variable Summarizer SP Widget.
Notification Preferences Cheatsheet
Servicenow provides a good documentation page about User Notification Preferences. Have you ever wondered where these settings are stored in the backend? Let’s have a look at the main tables and fields where Servicenow stores this data. Notification Preferences Notification Preferences Popup Backend Table / Field Allow Notifications User -> Notification [sys_user.notification] Notification Channel Notification …
Hidden Field Types: Month of Year
Now that we know about the existence of Hidden Field Types in Servicenow, it is time to inspect one of them: Month of Year In this post, we will see how to create a new Month of Year field, how it looks in a form and some of its properties. Creating a Month of Year field The …
Hidden Field Types: Week of Month
Now that we know about the existence of Hidden Field Types in Servicenow, it is time to inspect one of them: Week of Month In this post, we will see how to create a new Week of Month field, how it looks in a form and some of its properties. Creating a Week of Month field The …
3 Things I Learned in February 2021
Replacing Processors with REST Servicenow decided to ban the creation of new Processors. Luckily, we can still do the same (in a more complex way) using Scripted REST APIs. State vs Incident State Why are there two fields storing the same data? Both fields are synchronised with Business Rules and the values are the same if …
Servicenow Autocomplete for Atom
The autocomplete-servicenow package for Atom received the last upgrade for the Quebec release. I have stopped updating it as I no longer use Atom. Check the Readme section in the Package page or the Github repository to see the prefixes and APIs available. Atom Package: https://atom.io/packages/autocomplete-servicenow GitHub Repository: https://github.com/rubenferrero/autocomplete-servicenow Package Installation Open command palette in Atom: CMD-SHIFT-P (macOS) or …
3 Things I Learned in January 2021
Copy text to clipboard Recently, I had to create a Context Menu to copy some elements from a list to the clipboard. Servicenow does that OOTB in a few places, so no need to reinvent the wheel! Let’s have a look at the UI Action “Copy sys_id”: runContextAction(); function runContextAction() { copyToClipboard(g_sysId); } …
3 Things I Learned in December 2020
Quality of Life Items available on ServiceNow Share I’m still trying to catch up with the content from Servicenow Knowledge ’20. A lot of interesting stuff still to be watched. Kudos to Earl Duque for his “Quality of Life items available on ServiceNow Share” talk. I was already familiar with half of the items (can anybody complete …
Multi Row Variable Set: communication with main form
Sometimes you need to share values between variables in the main form and a Multi Row Variable Set. Each Multi Row Variable Set has its own instance of g_form that cannot access the data in the main form. This restriction can be solved by making the main g_form instance available to the MRVS. The code …
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Code Search using Chrome custom search engine
Do you often find yourself looking for a piece of code in a Servicenow instance? A couple of options were discussed in the post Code Search using Studio IDE without Applications. On this occasion, I’m going to share an even better approach based on this wonderful tutorial by SN Pro Tips. Find your code faster with …