ServiceNow

ServiceNow provides a good documentation page about User Notification Preferences. Have you ever wondered where these settings are stored in the backend? Let’s have a look at the main tables and fields where ServiceNow stores this data. Notification Preferences Notification Preferences Popup Backend Table / Field Allow Notifications User -> Notification [sys_user.notification] Notification Channel Notification […]

Replacing Processors with REST ServiceNow decided to ban the creation of new Processors. Luckily, we can still do the same (in a more complex way) using Scripted REST APIs. State vs Incident State Why are there two fields storing the same data? Both fields are synchronised with Business Rules and the values are the same if

The autocomplete-servicenow package for Atom received the last upgrade for the Quebec release. I have stopped updating it as I no longer use Atom. Check the Readme section in the Package page or the Github repository to see the prefixes and APIs available. Atom Package: https://atom.io/packages/autocomplete-servicenow GitHub Repository: https://github.com/rubenferrero/autocomplete-servicenow Package Installation Version selection You can select your ServiceNow version

Copy text to clipboard Recently, I had to create a Context Menu to copy some elements from a list to the clipboard. ServiceNow does that OOTB in a few places, so no need to reinvent the wheel! Let’s have a look at the UI Action “Copy sys_id”: Pretty simple, right? You just need to use

Quality of Life Items available on ServiceNow Share I’m still trying to catch up with the content from ServiceNow Knowledge ’20. A lot of interesting stuff still to be watched. Kudos to Earl Duque for his “Quality of Life items available on ServiceNow Share” talk. I was already familiar with half of the items (can anybody

Sometimes you need to share values between variables in the main form and a Multi Row Variable Set. Each Multi Row Variable Set has its own instance of g_form that cannot access the data in the main form. This restriction can be solved by making the main g_form instance available to the MRVS. The code

Do you often find yourself looking for a piece of code in a ServiceNow instance? A couple of options were discussed in the post Code Search using Studio IDE without Applications. On this occasion, I’m going to share an even better approach based on this wonderful tutorial by SN Pro Tips. Find your code faster with

Now that we know about the existence of some Hidden Field Types in ServiceNow, it is time to inspect some of them. In this post, we will see how to create a new Days of Week field, how it looks in a form and some of its properties. Creating a Days of Week field The quickest way