Replacing Processors with REST
Servicenow decided to ban the creation of new Processors.
State vs Incident State
Why are there two fields storing the same data? Both fields are synchronised with Business Rules and the values are the same if you keep your instance out of the box.
Apparently, the origin is a limitation on inheritance of Choice fields: It was not possible to have different options for different child tables. Values defined for State in Task would be the same for Incident, Problem, Change…
Override Annotations Settings
In a client script, you can override the user settings to show or hide annotations with the following code: