nullEDGE – Why foundational data for AI with Gregory Yuh

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85% of the customers have a poorly maintained and over-customised CMDB

If that statement is not scary enough, hearing about a customer with 10K custom tables is the perfect ServiceNow nightmare.

Key takeaways

Improving foundation data in three maturity steps

In his nullEDGE session, Gregory Yuh suggests improving the foundation data in three maturity steps:

  1. Ingestion: Bring only accurate and relevant data.
  2. Management: Set up a governance board to standardise, maintain and govern your data.
  3. Insights: Once the data is reliable, leverage tools like CMDB360 and process mining.

Don’t wait for perfection

Gregory also mentions that you don’t need to wait for a clean, perfect dataset to start getting some benefits from NowAssist:

  • Incident and Chat summarisation.
  • Resolution notes and KB generation.
  • NowAssist Guardian for sensitive data handling.

But don’t use that as an excuse! Even AI deserves a tidy workspace.

And it might remember and spare you when it takes over the world.

References

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