Turning the CSDM 5.0 white paper into a ServiceNow KB article

A few days ago, I passed the ServiceNow Data Foundations exam (CIS-DF).

Not because I wanted to, but because ServiceNow added it as a prerequisite for other certifications I hold, and I didn’t want to lose them after all the effort I put into them. I complained about that in the past, and at least it was eventually free until July, so let’s skip that.

I follow the PARA methodology. So, when I complete a project, I move the materials from the “Projects” to the “Archive” folder.

While doing that, I found the PDF I spent the most hours with: The CSDM 5.0 white paper. A 63-page document with a lot of diagrams.

I thought it would work great as a test for Importmate, our newest SwissFlowIt app that converts documents into KB articles in seconds.

It’s pretty simple to use: you select a KB, a Category, and drag and drop your files. Click the button, wait for a few seconds… and your KB article is ready! Maintaining all the diagrams, lists, links…

If you’d like to know more, Importmate is certified and available in the ServiceNow Store. Feel free to contact us if you’d like to request a demo or a trial.

And if you are still preparing for the ServiceNow Data Foundations exam, good luck with that!