nullEDGE – Flexible flows using Decision Builder and Dynamic Flow Launcher with Dan Menter

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Decision tables are probably my favourite no-code tool in ServiceNow.

Maybe because a similar feature was available in my early days as a Cordys developer.

So it was nice to see them in ServiceNow 10 years later.

Key takeaways

Daniel Menter’s session at nullEDGE covers a lot of concepts:

  • Flows vs subflows.
  • Decision builder as a routing engine.
  • Auto-approval example.

And a warning about the “use branches” checkbox that is ON by default, and creates static flow branches.

If there’s one thing you shouldn’t forget from this session, it’s:

Flows are essentially reusable business logic that ServiceNow created to replace business rules.

Trying to use Flows for long-lived processes is looking for trouble!

References

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