nullEDGE - Keeping ServiceNow platform healthy with Swapna Abburi

It’s Christmas! So it’s time to eat a little bit more, sleep a little bit less and stop worrying about your health until January 1st!

That’s fine as long as it’s just a few days and you don’t do it all year round.

And the same happens with your ServiceNow instance if you ignore its health for months or years.

Swapna’s nullEDGE session works well as a recap for previous sessions on performance and governance.

Key takeaways

I’d like to highlight some things that I haven’t seen in previous sessions:

Use Now Support as a proactive tool (not just to report issues): Change calendar, database footprint…
User and group management: Check ownership before deactivating users or groups to avoid orphaned data.
Look for workflows that have been left out in the “checked out” state for too long.