nullEDGE - Jumpstart AI with Mo Fagir

I must admit that my brain automatically disconnects when I see slides promising magical transformational productivity gains through AI.

But a couple of things made me reconnect during Mo Fagir’s nullEDGE session.

Key takeaways

Automation discovery

Analyse any table and identify opportunities for improvement. Any non-technical stakeholder can use it.

Would’ve loved some more details on the configuration side, though.

ServiceNow lens

Extract info from the screen or a picture and pre-populate a ticket.

It’s funny that I was talking to Roberto yesterday about how surprisingly good LLMs are at image analysis and OCR, but we were not aware of this feature in ServiceNow.

I’m not an AI hater, but to be honest, I’m tired of having to “dive deep” to find something real.

At least these two features were worth staying connected for!