nulledge-2025-health-sentinel-01-incident-state

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ServiceNow incident list showing a single record where the State is ‘New’ but the Incident state is ‘In Progress’, highlighting a mismatch between the two fields.

Screenshot of a ServiceNow incident list used in the Health Sentinel post, showing an example record where the State is ‘New’ but the Incident state is ‘In Progress’ to illustrate a desynchronisation issue.