I really like Kanban-style dashboards. In ServiceNow, we have Visual Task Boards. I really love them, but I don’t like the second word in their name: Task. Why only tasks? I want to be able to add any record in the system to a freeform board. For example, I might have a list of Scripts, […]

In order to debug a GlideAjax Script Include, we have to trigger the code from the server side. We can run it the same way as we do with any other Script Include: using the background script. We can simply override the getParameter function defined in AbstractAjaxProcessor, so that it uses some static values instead

How many times do you write “ServiceNow” each day? Probably more than you think. 10 keystrokes every time you have to write it. Are you the kind of person who writes SN, Snow, SNow, or any weird combination that only you understand? I’m guilty of certain inconsistencies. I tend to write the full word, but

The XML import process directly inserts records into the target table. During the import the system: – Ignores any business rules that normally apply to the table. – Does not provide any opportunity to transform incoming data. – Automatically matches a reference field’s display value to the local Sys ID for some tables. If you need to validate or transform

Annotation preferences for each user are stored as user preferences with the name “glide.ui.show_annotations”. You can override that configuration and change the visibility with the following code on the client side: The user preference works at the platform level, and you might want to alter this behaviour in a particular form. This is an undocumented

Requirements Solution Let’s combine two cool features from recent releases: Create a new remote table (System Definition → Remote Tables → Tables) and add fields: Name, Type, Count Create remote table definition (System Definition → Remote Tables → Definitions) and set the cache to 1 hour (3600 seconds). We don’t need real-time data. This is

Have you ever got the requirement of adding HTML Comments and Work notes to the Task form? I’ve seen that requirement a few times and I haven’t found the perfect solution yet. Probably, there isn’t and it’s better to decline the idea immediately. But in the Agent Workspace, you just need to set a System Property: glide.ui.journal.use_html

Have you ever had the need to create a link or button to copy some text from a form or a list to the clipboard? ServiceNow does that out of the box in a few places, so there is no need to reinvent the wheel! Let’s have a look at the UI Action “Copy sys_id”: Pretty simple, right?

OnChange Client Scripts are not triggered for each keystroke for HTML fields. They are only triggered when the editor loses focus. For standard text areas, there are easy workarounds you can implement. But for HTML fields, things are a bit more complicated. The text is not stored as the value in a text area, but

Every ServiceNow developer should read the technical best practices every now and then. I agree with most of the things that are written in the guide. However, there is one thing that I will never follow. I even consider it a really bad practice: Writing if/else statements for simple conditions that need to return an