Requirements Solution Let’s combine two cool features from recent releases: Create a new remote table (System Definition → Remote Tables → Tables) and add fields: Name, Type, Count Create remote table definition (System Definition → Remote Tables → Definitions) and set the cache to 1 hour (3600 seconds). We don’t need real-time data. This is […]

Have you ever got the requirement of adding HTML Comments and Work notes to the Task form? I’ve seen that requirement a few times and I haven’t found the perfect solution yet. Probably, there isn’t and it’s better to decline the idea immediately. But in the Agent Workspace, you just need to set a System Property: glide.ui.journal.use_html

Have you ever had the need to create a link or button to copy some text from a form or a list to the clipboard? ServiceNow does that out of the box in a few places, so there is no need to reinvent the wheel! Let’s have a look at the UI Action “Copy sys_id”: Pretty simple, right?

OnChange Client Scripts are not triggered for each keystroke for HTML fields. They are only triggered when the editor loses focus. For standard text areas, there are easy workarounds you can implement. But for HTML fields, things are a bit more complicated. The text is not stored as the value in a text area, but

Every ServiceNow developer should read the technical best practices every now and then. I agree with most of the things that are written in the guide. However, there is one thing that I will never follow. I even consider it a really bad practice: Writing if/else statements for simple conditions that need to return an

Opening several records at the same time in a new window/tab is functionality I can no longer live without. It’s really simple, yet powerful at the same time. ServiceNow should definitely include this option out of the box. I was going to write the code myself, but luckily, someone had already done it! Warning: The

Sometimes you want to test a particular feature in a long form with a lot of mandatory fields that are not relevant. Filling them all every time you want to create or update a record can be very time-consuming. Or you just want to change the view and ServiceNow asks you to fill the mandatory

Did you know that you can use the left and right arrows in your keyboard to select and unselect elements in a List Collector / Slushbacket?

Event based notifications are triggered by the system. So, what can you do if you want to debug an Email Script in one of your event based notifications?