Have you ever got the requirement of adding HTML Comments and Work notes to the Task form? I’ve seen that requirement a few times and I haven’t found the perfect solution yet. Probably, there isn’t and it’s better to decline the idea immediately. But in the Agent Workspace, you just need to set a System Property: glide.ui.journal.use_html […]
Agent Workspace: HTML Comments and Work notes Read More »
Have you ever had the need to create a link or button to copy some text from a form or a list to the clipboard? ServiceNow does that out of the box in a few places, so there is no need to reinvent the wheel! Let’s have a look at the UI Action “Copy sys_id”: Pretty simple, right?
OnChange Client Scripts are not triggered for each keystroke for HTML fields. They are only triggered when the editor loses focus. For standard text areas, there are easy workarounds you can implement. But for HTML fields, things are a bit more complicated. The text is not stored as the value in a text area, but
onChange trigger in HTML fields Read More »
Every ServiceNow developer should read the technical best practices every now and then. I agree with most of the things that are written in the guide. However, there is one thing that I will never follow. I even consider it a really bad practice: Writing if/else statements for simple conditions that need to return an
Technical best practices: Ternary operator Read More »
Opening several records at the same time in a new window/tab is functionality I can no longer live without. It’s really simple, yet powerful at the same time. ServiceNow should definitely include this option out of the box. I was going to write the code myself, but luckily, someone had already done it! Warning: The
Open selected records in a new window Read More »
This is a quick and dirty way to pass data from a UI action to a Business rule. Use at your own risk!
Communication between UI Actions and Business Rules Read More »
Sometimes you want to test a particular feature in a long form with a lot of mandatory fields that are not relevant. Filling them all every time you want to create or update a record can be very time-consuming. Or you just want to change the view and ServiceNow asks you to fill the mandatory
Ignore mandatory fields Read More »
Did you know that you can use the left and right arrows in your keyboard to select and unselect elements in a List Collector / Slushbacket?
Adding elements to a List Collector / Slushbucket using the keyboard Read More »
Event based notifications are triggered by the system. So, what can you do if you want to debug an Email Script in one of your event based notifications?
How to debug event-based notifications Read More »
There are several ways to filter a List collector dynamically. This is the simplest one I found so far. It will work in both the Service portal and the default interface. It will only require a one-line onChange client script for it to work on the default interface. Let’s see it with one simple example.
List collector dynamic filter Read More »