Don’t know what I’m talking about? Go and read this: Data Exposure and ServiceNow: The Elephant in the ITSM Room This is an oversimplification of the issue. Read the post linked above and the different KB articles provided by ServiceNow to fully understand the issue and the steps you need to take to make sure […]

Did you know you can get notified when somebody impersonates you?

Highlighting your tasks in Visual Tasks Boards is really easy with a bit of CSS. Let me show you how!

Would you like to expand the short description in your Visual Task Boards? I’ll show you how!

Define a relationship between two questions in Catalog Builder (for example, fields such as Requested for and Manager) without the need to script. The value of the dependent question is auto-populated when the value of the initial question is selected or changed.

Do you want to pin your user at the top of VTBs, always in the same position and not waste a single second looking for it?

A proof of concept to automate tags in a Visual Task Board to filter unassigned tasks.

It’s easy to automate labels/tags in ServiceNow. Unfortunately, it doesn’t work when you use dot-walking.

When you need to translate text to a specific language, but the code is triggered by the system, you can use getMessageLang instead of getMessage.

Did you know that if a user unsubscribes from the notification “Change assigned to my group”, it will cause all his colleagues to be spammed?