Decision Builder enables reusable business logic in ServiceNow. This session covers the distinction between flows and subflows, using Decision Builder as a routing engine, and avoiding common pitfalls.

Freelancing in ServiceNow from day one to get experience? This session examines a US-based strategy (niche specialization, polished demos, and local networking) to get your in on ServiceNow.

Intellective’s Amaze offers a visual drag-and-drop editor with prebuilt templates, asset library connections, and AI-assisted documentation.

ServiceNow Studio arrives to unify development: a single environment for custom apps and extending the base system. With universal search, automatic scope switching, and a deployment panel that centralises update sets and applications, it promises to reduce friction and accelerate delivery.

Mobile App Builder now supports client-side scripts and dynamic field updates with m_form (similar to g_form). Script includes can be set as Mobile callable, and a clever workaround using staging tables enables binding attachments to specific fields instead of just records.

UI Builder has matured since its early days of limited documentation. Learn how to build role-based headers, seasonal emojis, conditional renderers for day/night images, and custom cards using repeater components.

Companies are spending heavily on AI without proper tracking. This session shows how to integrate ServiceNow’s Cloud Cost Management with Google Cloud Platform to monitor AI spend, categorise usage, and visualise costs.

Achieving coherence across in a ServiceNow instance requires structured technical governance. This session explores implementing technical boards with weekly meetings, evolving technical guidelines, and catalog-based request processes.

Neglecting your ServiceNow instance health for months has real consequences. This session covers proactive maintenance essentials: using Now Support beyond issue reporting, managing user and group ownership to avoid orphaned data, and catching workflows stuck in checked-out state.

SNDEVTOOLS is a command-line utility for interacting with ServiceNow instances without using a browser. It currently supports login/logout, sys_id lookup, and update set creation, offering a preview of potential terminal-based ServiceNow management tools to come.