ServiceNow

An 11-year ServiceNow journey summarised in 11 lessons. From Eureka to Yokohama. From junior developer to Certified Technical Architect. From consulting to co-founding my own company.

Discover how to reclaim your browser’s zoom out functionality in ServiceNow when using a non-US keyboard layout. ServiceNow’s keyboard shortcuts override the standard CMD+- (or CTRL+-) zoom out command when your hyphen key is positioned where the forward slash appears on US keyboards. This simple Tampermonkey script restores normal browser zooming without affecting ServiceNow’s other useful keyboard shortcuts.

Script that transforms your LinkedIn experience by highlighting posts with keywords you care about while flagging buzzword-heavy content. This post walks you through how it works, shares the code, and shows real examples of this personal content curator in action.

Don’t know what I’m talking about? Go and read this: Data Exposure and ServiceNow: The Elephant in the ITSM Room This is an oversimplification of the issue. Read the post linked above and the different KB articles provided by ServiceNow to fully understand the issue and the steps you need to take to make sure

Did you know you can get notified when somebody impersonates you?

Highlighting your tasks in Visual Tasks Boards is really easy with a bit of CSS. Let me show you how!

Would you like to expand the short description in your Visual Task Boards? I’ll show you how!

Define a relationship between two questions in Catalog Builder (for example, fields such as Requested for and Manager) without the need to script. The value of the dependent question is auto-populated when the value of the initial question is selected or changed.

Do you want to pin your user at the top of VTBs, always in the same position and not waste a single second looking for it?

A proof of concept to automate tags in a Visual Task Board to filter unassigned tasks.