ServiceNow

Fast ServiceNow upgrades come from experience: Cloning practice, sandbox tricks, ATF, documentation, communication and other tools that make your life easier.

Shreya Wani’s session on Data Certification in ServiceNow: why periodic ‘health checks’ for critical data matter, how policies, instances and tasks work in CMDB Workspace…

Ekta Sharma’s talk on what makes a ‘good’ ServiceNow developer, highlighting the useful points about knowing the platform and asking why. I add some questions about incentives, opportunity cost and how we think about technical debt over time.

Explore Health Sentinel with me, an open‑source way to give ServiceNow self‑monitoring: defining sensors on tables that emit events when thresholds are breached, so you can catch issues like desynchronised incident states or stuck emails before users do.

Check Slava Savitsky’s best advice on ServiceNow data migrations: challenge the real scope, be ruthless about what you move, handle REST imports, attachments, numbering, choices and user IDs carefully, and design everything to avoid future pain.

Check Pawan Kumar Singh’s tips for speeding up ServiceNow: deferring related lists, lightening landing pages, limiting list rows, and using good practices like instance scan, indexing and archival rules to keep the platform responsive.

Xplore is a developer toolkit that makes debugging in ServiceNow far less painful by giving you an inline script runner, object explorer, regex tester, log view and handy utilities for working with real‑world data.

First stop in my nullEDGE extended advent calendar: the 2025 Opening Remarks, a warm community‑driven intro that sets the tone with real‑world ServiceNow stories, focus on fundamentals, clean data and a strong ‘always be learning’ vibe.

Using the nullEDGE community conference as an extended advent calendar, I’ll watch one session a day from December to Three Kings’ Day and share short, learning‑in‑public notes to surface high‑signal content that deserves more visibility.

When importing users from external systems, you might have some User IDs that are longer than the 40-character limit in ServiceNow. It can be tempting to increase the size of the “User ID” [user_name] field to fit those longer values. Trust me, don’t do it! Not just because ServiceNow explicitly tell you not to do