nullEDGE – Best practices for HRSD with Sabrina Ethridge

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Screenshot of the nullEDGE 2025 Best Practices for HRSD with Sabrina Ethridge

I got the HR certification a long time ago, and all I can remember about this area is that it’s Cases all the way down.

Oh! And that saying “Incident” or “Ticket” in front of an HR person would get you fired immediately.

For more technical advice and best practices, watch Sabrina Ethridge’s nullEDGE session, who has been focused on HRSD for the past 5 years.

Key takeaways

  • COE tables without services preconfigured need extra work: form fields, notifications, inbound actions.
  • Use the Manage HR Catalog module to create a record producer, template, and service all at once.
  • Variables are auto-mapped if their names match HR Profile fields.
  • The generic lookup table can help you avoid exceeding your custom table limit and lets HR update choice values themselves without waiting for releases.
  • Not everything needs its own field.

And I’d like to highlight the final remark from the Q&A:

Don’t put HR information in ITSM tables

You might not get fired for misusing the concepts, but you will run into security and licensing problems sooner or later.

References

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