The closing remarks from the first virtual conference reflect on what worked, what broke, and the power of community-driven events in bringing people together for networking and knowledge sharing.

A philosophical exploration of impermanence in technology, using ServiceNow’s oldest surviving code to ask: what happens when the last instance shuts down?

Your content doesn’t matter if users can’t find it. Improve Employee Center navigation with better taxonomy structure and governance.

A 25-minute breakdown of common performance mistakes in ServiceNow pro-code: nested queries, Flow Designer slowness, and logging anti-patterns.

Classic reporting in ServiceNow is becoming legacy. Platform Analytics offers a modern alternative with two paths: Inline Editor for straightforward reporting needs, or Technical Editor for complex scenarios requiring custom logic and behaviours.

Many-to-Many tables in ServiceNow require immediate configuration changes from their poor defaults. Proper setup prevents script bloat and avoids common bugs in M2M table behaviour.

ServiceNow Protection Policies enable developers to secure their intellectual property when distributing applications. Essential for protecting core logic while allowing controlled access to learning resources.

A 9-step methodology combining human-centered design with agile to get from “we need something but don’t know where to start” to a working MVP in 4-6 weeks.

Decision Builder enables reusable business logic in ServiceNow. This session covers the distinction between flows and subflows, using Decision Builder as a routing engine, and avoiding common pitfalls.

Freelancing in ServiceNow from day one to get experience? This session examines a US-based strategy (niche specialization, polished demos, and local networking) to get your in on ServiceNow.