An attempt to explain the difference between Customer Relationship Management (CRM) and Source-to-Pay (S2P) in ServiceNow.

A theoretical overview of integrating ServiceNow with Microsoft 365 via Graph API without IntegrationHub licenses.

Arnoud Kooi’s nullEDGE session covering SN Utils features, custom commands, and the hands-on lab for ServiceNow developers.

Modern web development in ServiceNow isn’t just possible, it’s powerful. Andrew Pischulin shows how React and other frameworks can expand the platform’s capabilities while inheriting its security model.

Fast ServiceNow upgrades come from experience: Cloning practice, sandbox tricks, ATF, documentation, communication and other tools that make your life easier.

Shreya Wani’s session on Data Certification in ServiceNow: why periodic ‘health checks’ for critical data matter, how policies, instances and tasks work in CMDB Workspace…

Ekta Sharma’s talk on what makes a ‘good’ ServiceNow developer, highlighting the useful points about knowing the platform and asking why. I add some questions about incentives, opportunity cost and how we think about technical debt over time.

Explore Health Sentinel with me, an open‑source way to give ServiceNow self‑monitoring: defining sensors on tables that emit events when thresholds are breached, so you can catch issues like desynchronised incident states or stuck emails before users do.

Check Slava Savitsky’s best advice on ServiceNow data migrations: challenge the real scope, be ruthless about what you move, handle REST imports, attachments, numbering, choices and user IDs carefully, and design everything to avoid future pain.

Check Pawan Kumar Singh’s tips for speeding up ServiceNow: deferring related lists, lightening landing pages, limiting list rows, and using good practices like instance scan, indexing and archival rules to keep the platform responsive.