nullEDGE – The silent killer: How poor governance breaks your platform with Dr.Atul Grover

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Dr. Atul Grover is preaching to the choir here!

I’m already convinced of how important governance is in ServiceNow. (Especially the part about the importance of documentation!)

In case you are not convinced, this quote sums it all up perfectly:

Platforms don’t fail because of bad technology—they fail because of bad governance

Key takeaways

Guardrails vs handcuffs

I’d like to highlight this part of the nullEDGE session:

  • Use governance as guardrails, not handcuffs.

Don’t fall into the trap of “customisations are not allowed”.

Evaluate risks, discuss the tradeoffs and make smart decisions.

You must find the right balance between protecting the platform and helping people run their business.

References

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