nullEDGE – How is CRM different from S2P and what features come from AI with Shanma Negi

ServiceNow / By /

Hearing about CRM brings me flashbacks to my Salesforce developer days that I’ve been actively trying to suppress.

But I forced myself to watch this nullEDGE session anyway to try and get an idea of ServiceNow’s Source-to-Pay (S2P) and how it connects to Customer Relationship Management (CRM).

Unfortunately, the audio quality and screen‑sharing issues made the session pretty hard to follow, so I mostly managed to grasp a high‑level explanation:

  • CRM is about the “sell side” (sales, marketing, customer relationships).
  • S2P is about the “buy side” (requests, vendors, contracts, and getting things purchased).

What I still missed was a clear connection between the two areas and how AI is actually used in either of them.

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