If you try to populate a GlideList field using a script, you can end up with different values in your table, depending on the way you do it. GlideList fields such as the Watch list and Work notes list can store 2 types of values: Usually, you will want to save references(sys_ids) for users in […]
Setting emails in GlideList fields with a script Read More »
Why don’t we use Field styles for X?Unluckily, this is probably the most inconsistent piece of functionality in the Servicenow platform.
Field styles in the multiverse of madness Read More »
Catalog HTML variables can be displayed in the Service Portal with a small change to the Variable Summarizer SP Widget.
HTML variables displayed in Service Portal Read More »
ServiceNow provides a good documentation page about User Notification Preferences. Have you ever wondered where these settings are stored in the backend? Let’s have a look at the main tables and fields where ServiceNow stores this data. Notification Preferences Notification Preferences Popup Backend Table / Field Allow Notifications User -> Notification [sys_user.notification] Notification Channel Notification
Notification Preferences Cheatsheet Read More »
Now that we know about the existence of Hidden Field Types in ServiceNow, it is time to inspect one of them: Month of Year In this post, we will see how to create a new Month of Year field, how it looks in a form and some of its properties. Creating a Month of Year field The
Hidden Field Types: Month of Year Read More »
Now that we know about the existence of Hidden Field Types in ServiceNow, it is time to inspect one of them: Week of Month In this post, we will see how to create a new Week of Month field, how it looks in a form and some of its properties. Creating a Week of Month field The
Hidden Field Types: Week of Month Read More »
Replacing Processors with REST ServiceNow decided to ban the creation of new Processors. Luckily, we can still do the same (in a more complex way) using Scripted REST APIs. State vs Incident State Why are there two fields storing the same data? Both fields are synchronised with Business Rules and the values are the same if
3 Things I Learned in February 2021 Read More »
The autocomplete-servicenow package for Atom received the last upgrade for the Quebec release. I have stopped updating it as I no longer use Atom. Check the Readme section in the Package page or the Github repository to see the prefixes and APIs available. Atom Package: https://atom.io/packages/autocomplete-servicenow GitHub Repository: https://github.com/rubenferrero/autocomplete-servicenow Package Installation Version selection You can select your ServiceNow version
Servicenow Autocomplete for Atom Read More »
Copy text to clipboard Recently, I had to create a Context Menu to copy some elements from a list to the clipboard. ServiceNow does that OOTB in a few places, so no need to reinvent the wheel! Let’s have a look at the UI Action “Copy sys_id”: Pretty simple, right? You just need to use
3 Things I Learned in January 2021 Read More »
Quality of Life Items available on ServiceNow Share I’m still trying to catch up with the content from ServiceNow Knowledge ’20. A lot of interesting stuff still to be watched. Kudos to Earl Duque for his “Quality of Life items available on ServiceNow Share” talk. I was already familiar with half of the items (can anybody
3 Things I Learned in December 2020 Read More »