Opening several records at the same time in a new window/tab is functionality I can no longer live without. It’s really simple, yet powerful at the same time. ServiceNow should definitely include this option out of the box. I was going to write the code myself, but luckily, someone had already done it! Warning: The […]
Open selected records in a new window Read More »
This is a quick and dirty way to pass data from a UI action to a Business rule. Use at your own risk!
Communication between UI Actions and Business Rules Read More »
Sometimes you want to test a particular feature in a long form with a lot of mandatory fields that are not relevant. Filling them all every time you want to create or update a record can be very time-consuming. Or you just want to change the view and ServiceNow asks you to fill the mandatory
Ignore mandatory fields Read More »
Did you know that you can use the left and right arrows in your keyboard to select and unselect elements in a List Collector / Slushbacket?
Adding elements to a List Collector / Slushbucket using the keyboard Read More »
Event based notifications are triggered by the system. So, what can you do if you want to debug an Email Script in one of your event based notifications?
How to debug event-based notifications Read More »
There are several ways to filter a List collector dynamically. This is the simplest one I found so far. It will work in both the Service portal and the default interface. It will only require a one-line onChange client script for it to work on the default interface. Let’s see it with one simple example.
List collector dynamic filter Read More »
If you try to populate a GlideList field using a script, you can end up with different values in your table, depending on the way you do it. GlideList fields such as the Watch list and Work notes list can store 2 types of values: Usually, you will want to save references(sys_ids) for users in
Setting emails in GlideList fields with a script Read More »
Why don’t we use Field styles for X?Unluckily, this is probably the most inconsistent piece of functionality in the Servicenow platform.
Field styles in the multiverse of madness Read More »
Catalog HTML variables can be displayed in the Service Portal with a small change to the Variable Summarizer SP Widget.
HTML variables displayed in Service Portal Read More »
ServiceNow provides a good documentation page about User Notification Preferences. Have you ever wondered where these settings are stored in the backend? Let’s have a look at the main tables and fields where ServiceNow stores this data. Notification Preferences Notification Preferences Popup Backend Table / Field Allow Notifications User -> Notification [sys_user.notification] Notification Channel Notification
Notification Preferences Cheatsheet Read More »