Achieving coherence across in a ServiceNow instance requires structured technical governance. This session explores implementing technical boards with weekly meetings, evolving technical guidelines, and catalog-based request processes.
nullEDGE – Practical technical governance with Jacques Clement Read More »
Neglecting your ServiceNow instance health for months has real consequences. This session covers proactive maintenance essentials: using Now Support beyond issue reporting, managing user and group ownership to avoid orphaned data, and catching workflows stuck in checked-out state.
nullEDGE – Keeping ServiceNow platform healthy with Swapna Abburi Read More »
SNDEVTOOLS is a command-line utility for interacting with ServiceNow instances without using a browser. It currently supports login/logout, sys_id lookup, and update set creation, offering a preview of potential terminal-based ServiceNow management tools to come.
nullEDGE – Showcasing SNDEVTOOLS by Jai Babbar Read More »
Poor governance undermines the ServiceNow platform. Prioritise guardrails over handcuffs to balance protection with business needs via risk evaluation and trade-off discussions.
Improve CMDB foundation data via three maturity steps (Ingestion → Management → Insights), and leverage Now Assist features like incident summarisation without waiting for perfection.
nullEDGE – Why foundational data for AI with Gregory Yuh Read More »
ServiceNow AI features overview: table analysis identifies improvement opportunities accessible to non-technical users; image extraction pre-populates tickets from screenshots or photos.
nullEDGE – Jumpstart AI with Mo Fagir Read More »
Corporate approval processes often cost more than the item requested due to accumulated bureaucracy. Jan Procházka shows how ServiceNow’s Decision Tables + Flow Designer simplify the technical side, but the real challenge is tackling cultural issues like legacy mindsets and risk blindness.
nullEDGE – Beating the complexity of approval flows with Jan Procházka Read More »
Everyone will use accessibility features eventually, even if temporarily. Alaina Beaver’s nullEDGE session covers NowAssist’s a11y roadmap, free tools like Text Adjust and AIMAC, plus my war story of font chaos when localising a portal to Chinese and Japanese.
Key HRSD configurations: COE tables, Manage HR Catalog, variable auto-mapping, generic lookup table, and avoiding ITSM for HR data.
nullEDGE – Best practices for HRSD with Sabrina Ethridge Read More »
ReleaseOps, introduced in the Zurich release, is a new ServiceNow capability designed to automate, govern, and bring visibility to the release process. It introduces a task-based approach with built‑in quality checks, deployment pipelines, and integration with change management.