nullEDGE – Creator catalyst: Human centered design + Agile with Michael Slabodnick

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Good enough today is better than perfect two weeks from now.

– Bill McDermott

Michael Slabodnick promotes this in his nullEDGE session about Creator Catalyst: a mix of human-centred design with agile to get from “we need something, but we don’t know where to start” to a working MVP in 4-6 weeks.

Key takeaways

  1. Know the goal in the context of people doing the work.
  2. Define user personas. Not roles or titles, but actual people doing the work.
  3. Map the workflow, not the process.
  4. Identify pain points. What does each persona hate about their current workflow?
  5. Brainstorm in perfect world mode. Filter later, innovate first.
  6. Prioritise with value/effort quadrant. You need a senior ServiceNow architect (years on platform, not freshly certified) to evaluate this properly. High value + low effort = your MVP.
  7. Map the future state based on prioritised solutions.
  8. Prototype directly in ServiceNow. No wireframes to rebuild later.
  9. Validate and iterate with constant feedback.

People almost always enter thinking “priority is X” and leave with “Z is more critical and faster to deliver.”

AI doesn’t change this. If you don’t know what problem you’re solving, you still won’t know with AI.

References

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