Even if something is not your fault it is still your responsibility.
Here’s the deal: when you take responsibility, you take control. It’s called agency—the power to make things happen, no matter what’s going on around you. Blame doesn’t get things done, action does.
In the world of ServiceNow, the blame game between developers, analysts, stakeholders, and managers kills projects. No one wins. But when you step up and own the outcome—even when the problem isn’t technically yours—you push things forward. And that’s what matters.
It’s not just about being a better developer. It’s about being in control of your own life. Agency means choosing to solve problems, not sitting around waiting for someone else to fix them. Own it, and watch how things change.
However, there’s a “dark side” to this approach. While taking ownership moves things forward, always being the one to step up can lead to overcommitment. The drive to solve problems and take control can easily result in burnout if not managed carefully. That’s why balance is crucial.
I’ve been part of teams and worked with customers who have a high percentage of givers and matchers (as defined by Adam Grant—givers help others freely, while matchers give with the expectation of reciprocity). If you’re surrounded by givers and matchers, it’s easier to maintain this balance.
If you’re not that lucky, you can still spark change, just be cautious. It’s also your responsibility to take care of yourself!
