Replacing Processors with REST Servicenow decided to ban the creation of new Processors. Luckily, we can still do the same (in a more complex way) using Scripted REST APIs. State vs Incident State Why are there two fields storing the same data? Both fields are synchronised with Business Rules and the values are the same if […]
3 Things I Learned in February 2021 Read More »
The autocomplete-servicenow package for Atom received the last upgrade for the Quebec release. I have stopped updating it as I no longer use Atom. Check the Readme section in the Package page or the Github repository to see the prefixes and APIs available. Atom Package: https://atom.io/packages/autocomplete-servicenow GitHub Repository: https://github.com/rubenferrero/autocomplete-servicenow Package Installation Open command palette in Atom: CMD-SHIFT-P (macOS) or
Servicenow Autocomplete for Atom Read More »
Copy text to clipboard Recently, I had to create a Context Menu to copy some elements from a list to the clipboard. Servicenow does that OOTB in a few places, so no need to reinvent the wheel! Let’s have a look at the UI Action “Copy sys_id”: runContextAction(); function runContextAction() { copyToClipboard(g_sysId); }
3 Things I Learned in January 2021 Read More »
Quality of Life Items available on ServiceNow Share I’m still trying to catch up with the content from Servicenow Knowledge ’20. A lot of interesting stuff still to be watched. Kudos to Earl Duque for his “Quality of Life items available on ServiceNow Share” talk. I was already familiar with half of the items (can anybody complete
3 Things I Learned in December 2020 Read More »